Am I the actual owner of my domain?
Yes. All domains are registered in the name of the client.

What is the usual method of payment?
By standing order.

What happens if I don’t want to renew a service?
To cancel a service you must send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Cancellation of the service does not involve any cost.

Do I have to remember the renewals?
No, the renewal of the service is done automatically. One month beforehand we will remind you in case you want to cancel it.

What happens if I don’t pay for a service?
You will be notified by email and an invoice will be sent with the cancellation fees. If it has not been paid within 15 days, the service will be suspended. In the event of an already renewed domain, it will become the property of itemvirtual

Why doesn’t my email work?
In the first place, check that you are connected to the Internet and you can access different websites. Then try and send a message using Webmail. If you cannot send the email, contact us.

Why do I receive SPAM?
An email address may receive a lot of spam for different reasons. If your address is published on your own website or if you have subscribed to a news group or mailing list, or if it is an email address used on forms to access services or downloads, your address is an easy target for spammers. These use programmes which run through mailing lists generating the same message, generally of an advertising nature.

What is bandwidth?
The bandwidth or transfer traffic is the amount of data or information that can be sent through an Internet connection within any given period of time.